Health Care, RFID & Change Management
One organizational factor rarely discussed in the adoption of emerging technologies is managing cultural change.
People are required to make the technology work, and it's people that determine whether the implementation is a total success or total failure. From research and experience, we know that people are resistant to change. Many hours and dollars are lost while staff initially reject the technology thrust upon them as they try to carry out their day to day duties.
Does anyone care what I think?
I liked the old way better.
I don't like feeling like "big brother" is watching me.
As employees ruminate on these types of concerns, morale takes a nosedive and productivity and efficiency are negatively affected. This is counterproductive to the purpose of implementing new processes in the first place.
How do you ensure that your project won't fail due to lack of preparedness for this type of reaction?
Stay tuned to tomorrow's blog for an article on Change Management Support (CMS) for RFID adoption in health care.
DCC understands that organizational change is difficult. We provide a positive experience for management and staff by providing CMS for all involved. CMS is a channel for education, communication and transparency that minimizes end-user resistance and ensures optimal results of RFID implementation.
People are required to make the technology work, and it's people that determine whether the implementation is a total success or total failure. From research and experience, we know that people are resistant to change. Many hours and dollars are lost while staff initially reject the technology thrust upon them as they try to carry out their day to day duties.
Does anyone care what I think?
I liked the old way better.
I don't like feeling like "big brother" is watching me.
As employees ruminate on these types of concerns, morale takes a nosedive and productivity and efficiency are negatively affected. This is counterproductive to the purpose of implementing new processes in the first place.
How do you ensure that your project won't fail due to lack of preparedness for this type of reaction?
Stay tuned to tomorrow's blog for an article on Change Management Support (CMS) for RFID adoption in health care.
DCC understands that organizational change is difficult. We provide a positive experience for management and staff by providing CMS for all involved. CMS is a channel for education, communication and transparency that minimizes end-user resistance and ensures optimal results of RFID implementation.
posted by Mika Lofton at
4:47 PM
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