Salesforce.com and Cisco offering joint "Customer Interaction Cloud" for SMB customers

Salesforce.com and Cisco today announced that the companies will offer small and midsized companies a hosted, Web-based customer service offering. The service, called Customer Interaction Cloud, is based on Cisco's Unified Contact Center technologies. Salesforce will offer it as part of its Service Cloud 2 suite of hosted customer service solutions.

The offering, which will be available in early 2010, will combine Salesforce.com's Service Cloud 2 with Cisco's VoIP-based Unified Contact Center, and is targeted to businesses with between 30 and 300 sales representatives or call-center agents.

The companies released a statement: "Through this offering, Salesforce.com and Cisco are addressing a growing demand for cloud computing-based customer service solutions in the SMB market."

Read more about this joint offering, and other Salesforce news (new 5-minute upgrade for Service Cloud) on Techworld.com.